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RETURN POLICY
This Return Policy is governed by and incorporates the website Terms & Conditions.
30 Days Return Policy
CERAMIA understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to CERAMIA within 30 days of purchase with a valid sales receipt, and we will refund your purchase. We reserve the right to limit or deny returns or exchanges. Please also see below regarding original packaging required for return in specific markets. For returns after 30 days or without a receipt, we may provide a refund at our discretion and at the last lowest price for the item. A valid photo ID is required. Information from the ID will be recorded at the time of the return. If approved, for all approved returns:
- Individual pieces may be returned if purchased as a sample as indicated on the sales receipt,
- Decorative mosaics may be returned by the piece if unopened and still in its original packaging (cardboard backing and plastic wrapped)
IMPORTANT - PLEASE READ CAREFULLY
Once a product has been installed, it cannot be returned. CERAMIA is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
Damaged Shipments
DO NOT REFUSE ANY SHIPMENT. If a shipment is refused, CERAMIA will charge all applicable shipping fees as part of the return. write at info@ceramiausa.com for assistance.
Lost in Transit
If a shipment is lost in transit, call at+1 (404)219 - 7554 for assistance.