Installed Merchandise Policy

CERAMIA Installed Merchandise Policy

MAKE SURE TO INSPECT ALL MERCHANDISE AT THE TIME OF PICK UP. It is your responsibility to inspect and verify the type of merchandise purchased, quantity, dimensions, model number, color, dye lots for porcelain and ceramic products. Some product descriptions may include nominal size instead of actual size. CERAMIA is not responsible for any loss or claim due to faulty installation. It is the responsibility of the customer to validate the credentials, references, insurance and certification of installers before any work begins. Claims for product damage or shortages must be made upon receipt of product. Thoroughly inspect and measure all products before installation as use will constitute acceptance. Installed flooring cannot be exchanged or returned for any reason.